Frequently asked questions (FAQ) about the AfriqMarket platform
1. What is AfriqMarket?
AfriqMarket is an online platform that connects customers with service providers in various fields across Africa.
2. How do I register with AfriqMarket?
You can register by clicking on the "Register" button on our home page and following the instructions to create an account.
3. What types of services can I find on AfriqMarket?
AfriqMarket offers a wide range of services, including tutoring, IT assistance, concierge services, renovation work, financial services and much more.
4. How do I request a quote?
To request a quote, go to the site and click directly on the "request a quote" button: https://afriqmarket.com/demander-un-devis/ select the type of service you require, and fill in the quote request form. If you have already created an account, you will find the status of your request directly in your Buyer area. https://dashboard.afriqmarket.com/buyer-register
(Please note: the request must be made using the same email address as the buyer account)
5. How much does it cost for buyers to use the platform?
Registration and use of the platform to request quotes is free for buyers.
6. How are service providers selected?
At AfriqMarket, we rigorously select our service providers to guarantee quality and reliability. Here is our selection process:
1) Registration and Profile creation
Service providers register on AfriqMarket and create their profile by providing detailed information on their skills, experience and certifications: https://dashboard.afriqmarket.com/register
2) Verification of information
We meticulously check the qualifications, certifications and references provided to ensure the seriousness and competence of each service provider.
3) Selection and integration
Qualified service providers are selected, integrated into the platform and trained in our quality standards.
4) Ongoing monitoring and evaluation
We continue to monitor and evaluate service providers, taking into account customer feedback, in order to maintain a high level of quality.
This process ensures that only the most qualified and reliable service providers are available on AfriqMarket. For more details, see our partner charter.
7. Can I compare quotes before choosing a service provider?
Yes, you can compare quotes from several service providers and choose the one that best suits your needs and budget.
8. How can service providers register and offer their services?
Service providers can register by creating a professional account on our platform: https://dashboard.afriqmarket.com/register and by completing their profile with detailed information about their services.
9. What are the advantages of registering as a service provider on AfriqMarket?
Service providers benefit from increased visibility, access to qualified leads and a platform to present their services and develop their business.
10. How can I contact AfriqMarket customer service?
You can contact us via our contact form on the website, by email at contact@afriqmarket.com, or by telephone.
11. Is there a mobile application for AfriqMarket?
We are currently working on a mobile application to improve the accessibility of our services. Stay tuned for updates.
12. What types of payment are accepted on the platform?
We accept a variety of payment methods, including credit cards, bank transfers and mobile payments.
13. How can I assess a service provider?
After using a service, you can leave a review and a rating on the service provider's profile to help other users make their choice.
14. How can I update my profile information?
Log in to your account, go to the "My Profile" section and change the information you wish to update.
15. Can I cancel a quote request?
Yes, you can cancel a quote request from your account as long as the service provider has not yet started work on your project.
16. How does the credit system work for service providers?
Service providers purchase credits that enable them to access customer requests for quotes and submit their offers.
17. Are there any charges for service providers?
On registration, free credit is offered to service providers to respond to initial requests for quotes. Once these credits have been used up, suppliers will have to purchase additional credits.
18. What security measures are in place to protect my information?
We use advanced security protocols to protect your personal and financial information on our platform.
19. How can I report a problem or abuse on the platform?
If you encounter a problem or abusive behaviour, please contact us immediately via our contact form or by email at support@afriqmarket.com.
20. How can I receive notifications of new quote requests?
Make sure your notification preferences are enabled in your account settings to receive email or SMS alerts about new quote requests.
21. How can I be sure of the quality of the service providers on AfriqMarket?
All the service providers on AfriqMarket are rigorously checked and evaluated by our users. You can consult the reviews and ratings left by other customers to be sure of their quality.
22. Can I request quotes for several types of service at the same time?
Yes, you can request quotes for different types of service at the same time. Each request will be dealt with individually by the service providers specialising in those areas.
23. How long does it take to receive quotes once I've made a request?
The time taken to receive quotes may vary depending on the type of service and the availability of service providers. However, our partner service providers undertake to respond within 48 hours.
24. Can service providers offer discounts or promotions?
Yes, service providers can offer discounts or special promotions through the platform, but you can talk to them directly to find out what offers they have available.
25. How can I track the status of my quote request?
You can track the status of your quote request by logging into your account and accessing the "My Requests" section. Here you will find all the relevant information about your current requests.
26. How can I become a verified service provider on AfriqMarket?
To become a verified provider, you must complete your professional profile with detailed information and provide verification documents.
27. Can I pause my account if I'm not available for a period?
Yes, just don't respond to requests and disable notifications if necessary.
28. What categories of services are available on AfriqMarket?
At AfriqMarket, you'll find a wide range of service categories, from financial services at corporate servicesincluding personal services and travaux-habitat.
To find out about all the categories available, you can visit this page to request a quote. If you can't find the category you need, you can use the generic form.
29. How does AfriqMarket protect my personal data?
AfriqMarket uses advanced encryption technologies and security protocols to protect your personal data and guarantee its confidentiality. We promise never to share your information without your consent.
30. What documents do I need to complete my professional profile?
To complete your professional profile on AfriqMarket, you will need to provide the following documents: certifications, licences, proof of experience, as well as your company identification (such as NINEA number). Make sure all documents are clear and up to date.
31. How can I increase my visibility on AfriqMarket as a service provider?
You can increase your visibility by completing your profile, obtaining positive reviews, regularly submitting offers and participating in promotions or marketing campaigns offered by AfriqMarket.
32. Are there any training courses available for AfriqMarket service providers?
Yes, AfriqMarket offers training and resources to help service providers improve their skills and develop their business.
See our "Resources" section for more information.
33. How can I manage my notifications and alerts on the platform?
You can manage your notifications and alerts by going to your account settings and adjusting your notification preferences to suit your needs.
AfriqMarket focuses primarily on services in Africa. However, you can access the platform and benefit from certain services even outside this continent.
34. How secure are payments on AfriqMarket?
Payments on AfriqMarket are secure thanks to reliable payment gateways and advanced encryption technologies. We ensure that all transactions are safe and protected.
35. What are the advantages of a premium account for service providers?
A premium account offers benefits such as search priority, extra credits, advanced marketing tools and dedicated support to help grow your business.
36. How can I deactivate or delete my AfriqMarket account?
To deactivate or delete your account, go to your account settings and follow the instructions to deactivate or delete your profile. You can also contact our customer support team for assistance.
Do you still have questions?
Our customer support team is here to help!