Frequently asked questions (FAQ) about the AfriqMarket platform

AfriqMarket is an online platform that connects customers with service providers in various fields across Africa.

You can register by clicking on the "Register" button on our home page and following the instructions to create an account.

AfriqMarket offers a wide range of services, including tutoring, IT assistance, concierge services, renovation work, financial services and much more.

To request a quote, go to the site and click directly on the "request a quote" button: https://afriqmarket.com/demander-un-devis/ select the type of service you require, and fill in the quote request form. If you have already created an account, you will find the status of your request directly in your Buyer area. https://dashboard.afriqmarket.com/buyer-register

(Please note: the request must be made using the same email address as the buyer account)

Registration and use of the platform to request quotes is free for buyers.

At AfriqMarket, we rigorously select our service providers to guarantee quality and reliability. Here is our selection process:

1) Registration and Profile creation

Service providers register on AfriqMarket and create their profile by providing detailed information on their skills, experience and certifications: https://dashboard.afriqmarket.com/register

2) Verification of information

We meticulously check the qualifications, certifications and references provided to ensure the seriousness and competence of each service provider.

3) Selection and integration

Qualified service providers are selected, integrated into the platform and trained in our quality standards.

4) Ongoing monitoring and evaluation

We continue to monitor and evaluate service providers, taking into account customer feedback, in order to maintain a high level of quality.

This process ensures that only the most qualified and reliable service providers are available on AfriqMarket. For more details, see our partner charter.

Yes, you can compare quotes from several service providers and choose the one that best suits your needs and budget.

Service providers can register by creating a professional account on our platform: https://dashboard.afriqmarket.com/register  and by completing their profile with detailed information about their services.

Service providers benefit from increased visibility, access to qualified leads and a platform to present their services and develop their business.

You can contact us via our contact form on the website, by email at contact@afriqmarket.com, or by telephone.

We are currently working on a mobile application to improve the accessibility of our services. Stay tuned for updates.

We accept a variety of payment methods, including credit cards, bank transfers and mobile payments.

After using a service, you can leave a review and a rating on the service provider's profile to help other users make their choice.

Log in to your account, go to the "My Profile" section and change the information you wish to update.

Yes, you can cancel a quote request from your account as long as the service provider has not yet started work on your project.

Service providers purchase credits that enable them to access customer requests for quotes and submit their offers.

On registration, free credit is offered to service providers to respond to initial requests for quotes. Once these credits have been used up, suppliers will have to purchase additional credits.

We use advanced security protocols to protect your personal and financial information on our platform.

If you encounter a problem or abusive behaviour, please contact us immediately via our contact form or by email at support@afriqmarket.com.

Make sure your notification preferences are enabled in your account settings to receive email or SMS alerts about new quote requests.

All the service providers on AfriqMarket are rigorously checked and evaluated by our users. You can consult the reviews and ratings left by other customers to be sure of their quality.

Yes, you can request quotes for different types of service at the same time. Each request will be dealt with individually by the service providers specialising in those areas.

The time taken to receive quotes may vary depending on the type of service and the availability of service providers. However, our partner service providers undertake to respond within 48 hours.

Yes, service providers can offer discounts or special promotions through the platform, but you can talk to them directly to find out what offers they have available.

You can track the status of your quote request by logging into your account and accessing the "My Requests" section. Here you will find all the relevant information about your current requests.

To become a verified provider, you must complete your professional profile with detailed information and provide verification documents.

Yes, just don't respond to requests and disable notifications if necessary.

At AfriqMarket, you'll find a wide range of service categories, from financial services at corporate servicesincluding personal services and travaux-habitat.

To find out about all the categories available, you can visit this page to request a quote. If you can't find the category you need, you can use the generic form.

AfriqMarket uses advanced encryption technologies and security protocols to protect your personal data and guarantee its confidentiality. We promise never to share your information without your consent.

To complete your professional profile on AfriqMarket, you will need to provide the following documents: certifications, licences, proof of experience, as well as your company identification (such as NINEA number). Make sure all documents are clear and up to date.

You can increase your visibility by completing your profile, obtaining positive reviews, regularly submitting offers and participating in promotions or marketing campaigns offered by AfriqMarket.

Yes, AfriqMarket offers training and resources to help service providers improve their skills and develop their business.

See our "Resources" section for more information.

You can manage your notifications and alerts by going to your account settings and adjusting your notification preferences to suit your needs.

 

 

AfriqMarket focuses primarily on services in Africa. However, you can access the platform and benefit from certain services even outside this continent.

Payments on AfriqMarket are secure thanks to reliable payment gateways and advanced encryption technologies. We ensure that all transactions are safe and protected.

A premium account offers benefits such as search priority, extra credits, advanced marketing tools and dedicated support to help grow your business.

To deactivate or delete your account, go to your account settings and follow the instructions to deactivate or delete your profile. You can also contact our customer support team for assistance.

 

Do you still have questions?

Our customer support team is here to help!