Way2Call: Senegalese limited company, expert in customer relations

In a world where customer relations are a key driver of performance, Way2Call has established itself as a key player. Since its creation in 2006, this a public limited company under Senegalese law is developing effective solutions for companies looking to expand their business. a reliable, innovative and human contact centre.

A well-established public limited company under Senegalese law

Located in the heart of Dakar's business district, Way2Call now has 500 active work positions. Thanks to a strategy ofmulti-site extensionthe company expects to reach 1,500 positions from the first half of 2019. This ambition is underpinned by continued growth and targeted technological investment.

A state-of-the-art infrastructure

Way2Call's call centre is fully IP-enabledwhich guarantees optimum quality of service. In fact, the company benefits from the most recent technologies in terms of telephony and IT. This means greater responsiveness, consistent performance and rapid adaptation to customer needs.

Proven expertise in customer relations

Way2Call also stands out for its quality of management. Its management team includes experienced professionals from the world of contact centres. Thanks to this expertise, each assignment is carried out with rigour and professionalism.

A tailor-made B2B and B2C offer

Way2Call works with major accounts in a variety of sectors:

• Internet Service Providers (ISPs),

• Telephone operators,

• Banking and insurance,

• Mail order,

• Large-scale distribution.

Whether it's a question of ON Shore, Near Shore or OFF ShoreThe company supports its customers in :

• Managing their commercial operations,

• The introduction of a professional customer service,

• Improving the customer experience across all channels.

A human and committed company

Today, Way2Call has more than 900 employees. This figure reflects its major role in thelocal employability. By choosing Way2Call, companies benefit not only from a technology partner, but also from a a human and responsive ally.

Way2Call a limited company: a trusted partner

Choose Way2Callmeans opting for a public limited company dynamic, experienced and forward-looking. Thanks to a unique combination of technology, business expertise and human capitalWay2Call turns every customer interaction into an opportunity.